Category Archives: General

Phillips 50″ Plasma – No Power

Last night my TV decided to punish me right in the middle of watching Family Guy, by shutting itself off and refusing to come back on. After replacing the power cord, resetting the surge protector, and a lot of foul language, I finally gave up for the night. 

After working for a few hours today, I then decided to yank the back off and dig into the issue or at the least blow something up. With my trusty multimeter in hand I was able to quickly trace it down to a blown fuse. Specifically, an 8 amp 250V slow blow ceramic fuse, which I was unable to find around town and had to order from amazon.com. 

All I can do now is wait and hope that the fuse is the only issue, however, I doubt I am that lucky, after all there is no telling what caused the fuse to blow. I also came across a few articles that this model line has issues with blowing caps and I can only assume that I will have to break out the soldering iron and tackle that too.

Until then, here is nice view of what I have to look at this weekend.

image
Philips 50 plasma back panel removed

Kayako API: How to Post a Ticket

A basic PHP example of how to post a new ticket via the Kayako v4 Rest API

<?php 

$apiUrl = "https://support.domain.com/api/index.php?e=/Tickets/Ticket";
$apiKey = "78db96b0-1t7c-aea4-bd51-7xf39d50cdd6";
$salt = mt_rand();
$secretKey = "ZjBiZS0N2MtMzM3MTkyNTkxMjdiZWZkMGIjE3YmJiMGUtNmY0MC0yNWU0LWY5x6DktN1NzE0LWMxMGYyZDIzOThmYjY5YT7m";
$signature = base64_encode(hash_hmac('sha256',$salt,$secretKey,true));

$subject = "Test Ticket";
$fullname = "DropDeadDick";
$email = "test@domain.com";
$contents = "Test test test test";
$departmentid = "1";
$ticketstatusid = "1";
$ticketpriorityid = "1";
$tickettypeid = "1";
$staffid = "1";

$post_data = array('subject' => $subject,
 'fullname' => $fullname,
 'email' => $email,
 'contents' => $contents,
 'departmentid' => $departmentid,
 'ticketstatusid' => $ticketstatusid,
 'ticketpriorityid' => $ticketpriorityid,
 'tickettypeid' => $tickettypeid,
 'staffid' => $staffid, 
 'apikey' => $apiKey, 
 'salt' => $salt, 
 'signature' => $signature);

$post_data = http_build_query($post_data, '', '&');

$curl = curl_init($apiUrl); 
curl_setopt($curl, CURLOPT_SSL_VERIFYPEER, false);
curl_setopt($curl, CURLOPT_POST, true);
curl_setopt($curl, CURLOPT_URL, $apiUrl);
curl_setopt($curl, CURLOPT_HEADER, false); 
curl_setopt($curl, CURLOPT_RETURNTRANSFER, true);
curl_setopt($curl, CURLOPT_POSTFIELDS, $post_data);

$response = curl_exec($curl);  
curl_close($curl);

$xml = simplexml_load_string($response, 'SimpleXMLElement', LIBXML_NOCDATA);
echo "<pre>".print_r($xml, true)."</pre>";
 ?>

Snowing in Houston

It’s snowing here in Houston today! We don’t see snow that often here and it sure doesn’t compare to the snow when I am up in Michigan. However it is a welcome change and distraction from the normal Texas weather. It is expected to continue though the rest of the day and we may actually see more than 2 inches. I don’t mind at all, just gives me a reason to kick the dodge into 4 wheel drive.

Bookworm Addiction

I seemed to have a new found addiction to Bookworm. This is not a new game to me but I recently installed in on my notebook and can’t seem to stop playing it.

To make matters worse, Sharlet of SharletsWorld.com has been taunting me about my scores. I think I have her beat with my new score(3,452,580), but I really don’t see this ending well for me.

Edible Arrangement

I received an edible arrangement today from a friend for helping with her web design class. I have seen these before but never tried them nor received one until now. I enjoy fresh fruit but don’t eat it as often as I should, so this was a welcome treat.

Thanks Cathy!

My New “Desk”

My job requires a lot of hours at the keyboard, so I decide to swap my desk for something a bit more comfortable. After a little searching I opted for a recliner and a LCD stand.

To round out the setup, I tossed in a wireless keyboard, wireless mouse, and a nice lap board. My only complaints so far are that the stand is held in place by the weight of the recliner and I hate the keyboard. However, I have yet to knock it over and have pre ordered the new Logitech K340 compact keyboard.

Why Not?

I haven’t maintained a site in a while so I figured why not see how much of my life I can waste tweaking this damn thing. I have no idea what I will put up here but I can promise you it’s not going to be entertaining. So move on my friend or you will lose precious minutes of your life that you will never get back.